Fulfilment Locations Schedule

Apothecare Specialities Private Limited
Schedule to the Master Terms and Conditions of Sale and Use
Version 1.0 | Effective from 05.10.2026

Section 1. Purpose

1.1 Orders placed on www.apothecare.in ("the Platform") are sold by Apothecare Specialities Private Limited ("Apothecare") and supplied from the Fulfilment Location allocated to the order under the Master Terms and Conditions of Sale and Use. This Schedule identifies every Fulfilment Location, the licences under which it supplies and the States it serves.

1.2 This Schedule is published as a schedule to, and forms part of, the Master Terms and Conditions of Sale and Use, so that a customer can see from where, and under which licences, an order is supplied.

1.3 A Fulfilment Location may be added to, or removed from, the operation of the Platform by publishing a revised version of this Schedule bearing a higher version number and a fresh effective date.

1.4 No location appears in this Schedule until (a) its drug licences under the Drugs and Cosmetics Rules, 1945 for the premises and product categories concerned are on record with Apothecare, (b) the registration of its Registered Pharmacist with the relevant State Pharmacy Council is on record, and (c) where the location is operated by a person other than Apothecare, the Supply and Fulfilment Agency Agreement between that person and Apothecare is executed and in force. A licence under the said Rules is granted in respect of specified premises and does not extend across State boundaries.

Section 2. The Fulfilment Locations Presently in Operation

2.1 Bengaluru Fulfilment Location

2.2 Hyderabad Fulfilment Location

Section 3. What Every Fulfilment Location Undertakes

3.1 Every Fulfilment Location operates under a prior written arrangement with Apothecare, being, for Apothecare's own premises, its own operating procedures and, for premises operated by another person, the Supply and Fulfilment Agency Agreement. Under that arrangement every Fulfilment Location undertakes:

• (a) to hold valid licences under the Drugs and Cosmetics Act, 1940 for the premises from which it supplies and for the product categories it supplies, and to employ at those premises a Registered Pharmacist whose registration is subsisting throughout the supply;
• (b) to verify every prescription for a medicine specified in Schedule H or Schedule H1 to the Drugs and Cosmetics Rules, 1945 through its own Registered Pharmacist before despatch, and to maintain the registers required by the said Rules, including the Schedule H1 register maintained under Rule 65(3)(h) for three years;
• (c) to supply goods which correspond to the descriptions, images and other content published on the Platform, and to alert Apothecare to any discrepancy it identifies in that content;
• (d) to accept back goods and to process refunds on Apothecare's behalf in every case in which Apothecare is bound to take back goods or to refund under the Cancellation, Returns and Refund Policy;
• (e) to store and despatch medicines whose labelling requires storage between 2°C and 8°C within that range, and not to accept an order for such a medicine to a pincode which it cannot serve within that range;
• (f) to act only as Data Processor on Apothecare's instructions in respect of the personal data of customers of the Platform, save in respect of the registers it keeps as licensee;
• (g) not to adopt any unfair trade practice within the meaning of Section 2(47) of the Consumer Protection Act, 2019, and to make no claim on any product or packaging beyond those approved by Apothecare; and
• (h) to co-operate in every inspection, audit or enquiry by a competent authority, and to preserve every record required for that purpose.

Section 4. Where a Complaint May Be Addressed

4.1 Every complaint arising out of an order placed on the Platform, whichever Fulfilment Location supplied it, is addressed to Apothecare and dealt with by Apothecare. The Grievance Officer is Sri Sunil Kumar S, Director and Chief Executive Officer, ceo@apothecare.in, +91 63649 03613, Monday to Saturday between 10:00 and 18:00 IST. Customer care is available at customersupport@apothecare.in and +91 63638 26363.

4.2 Every complaint is acknowledged within twenty-four hours of receipt and resolved within fifteen days, and in any event within the forty-eight hours and one month prescribed by Rule 4(5) of the Consumer Protection (E-Commerce) Rules, 2020. A ticket number is generated on acknowledgement.

Section 5. Where a Fulfilment Location Is Operated by a Person Other Than Apothecare

5.1 Where a Fulfilment Location is operated by a person other than Apothecare, that person acts solely as Apothecare's agent for the supply of the goods, on Apothecare's behalf and under its authority. The customer's contract of sale is made with Apothecare Specialities Private Limited and with no one else, and Apothecare is answerable to the customer for the goods and for the order.

5.2 The tax invoice raised by an agent is raised under the agent's own Goods and Services Tax registration for the State from which the order is despatched, so that a local supply carries a local tax invoice. Every such invoice states on its face that the goods are supplied as agent for and on behalf of Apothecare Specialities Private Limited, who is the seller. The invoice being raised by the agent does not make the agent the customer's seller and does not affect any right the customer has against Apothecare.

Section 6. Allocation of Orders Between Fulfilment Locations

6.1 The allocation of an order between the Fulfilment Locations named in Section 2 is automatic. No parameter of allocation is commercial. No Fulfilment Location receives preference by reason of ownership, common control, fee or any other arrangement, and the price payable is the same whichever Fulfilment Location fulfils the order.

6.2 The parameters of allocation, in the order in which they are applied, are:

• (a) whether a Fulfilment Location is lawfully licensed to supply the product ordered from the premises concerned;
• (b) whether it holds the product in stock in the quantity ordered;
• (c) where the product requires controlled storage, whether it can maintain the cold chain to the customer's pincode;
• (d) the shortest expected delivery time to the customer's pincode; and
• (e) where two Fulfilment Locations are equal on the parameters at (a) to (d), the one whose premises are geographically nearest to the delivery address.

6.3 Where an order is placed from a State not listed in Section 2.2(j), or where the product ordered is not held at the Hyderabad Fulfilment Location, the order is allocated to the Bengaluru Fulfilment Location.

Section 7. Stock Between Locations

7.1 Stock is supplied by Apothecare to the operator of a Fulfilment Location for the purpose of the agency, supported by the documents required under the Drugs and Cosmetics Rules, 1945 and under the law relating to Goods and Services Tax. That movement is internal to the supply chain, is not a sale to the customer, and does not affect the customer's contract with Apothecare.

Section 8. Amendment

8.1 This Schedule may be amended by publishing a revised version bearing a higher version number and a fresh effective date. The version in force when an order is placed governs that order.